At NovaMerchant LLC, we are dedicated to delivering your jewelry products safely and efficiently. Below is detailed information regarding our shipping policies:
Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with shipping details. Orders placed on weekends or holidays will be processed the next business day. Shipping Methods & Rates
Standard Shipping: We offer standard shipping for all orders, which typically takes 5-7 business days. Expedited Shipping: Expedited shipping options are available at checkout for faster delivery. Delivery times for expedited shipping are usually 2-3 business days. Shipping rates are calculated based on your location and the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive an email with the tracking number. You can use this number to track your package directly on the carrier’s website.
International Shipping
At this time, we only ship to addresses within the United States. If you are located outside the U.S. and would like to place an order, please contact our customer support at Kenotshoonline@kenotshol.com for more information.
Delivery Issues
If your package is delayed or encounters any issues during transit, please contact us at 4782701783 or Kenotshoonline@kenotshol.com. We will assist you in resolving the issue as quickly as possible.
Damaged or Lost Items
In the unlikely event that your item arrives damaged or gets lost during shipping, please contact us within 48 hours of receiving the package, and we will work with you to arrange a replacement or a refund.
