What types of jewelry do you sell? At NovaMerchant LLC, we offer a wide variety of jewelry, including necklaces, bracelets, earrings, rings, and more. Each piece is designed to enhance your personal style, whether you’re looking for something elegant, trendy, or timeless.
How do I place an order? Placing an order is simple! Browse through our online catalog, select the products you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
How long does shipping take? Orders are typically processed within 1-2 business days. Shipping times vary depending on your location:
Standard Shipping: 5-7 business days. Expedited Shipping: 2-3 business days. You will receive an email with a tracking number once your order has shipped.
Do you offer international shipping? Currently, we only ship within the United States. Please check back for updates on international shipping options.
How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
What is your return policy? We offer a 30-day return policy on all unworn and undamaged jewelry. To initiate a return, please contact our customer service team at Kenotshoonline@kenotshol.com or call us at 478-270-1278 for assistance.
What should I do if my item arrives damaged? If your item arrives damaged, please contact us within 48 hours of receiving the package. Send us an email at Kenotshoonline@kenotshol.com with your order number and photos of the damaged item. We will arrange a replacement or refund.
How can I contact customer service? You can reach our customer service team by:
Phone: 4782701783 Email: Kenotshoonline@kenotshol.com Our customer service hours are Monday through Friday, 9 AM to 5 PM (EST).
Do you offer gift wrapping or special packaging? Yes! We offer complimentary gift wrapping for all orders. Simply select the gift wrap option during checkout, and we will beautifully package your jewelry for that special someone.
Is my personal information secure? Yes, we take your privacy and security seriously. All transactions are encrypted, and we do not share your personal information with third parties. For more details, please review our Privacy Policy.
